Add Delivery Services to Your Business

Steps

1. 1

   Open your Vendor Dashboard

   Delivery settings are managed from the Vendor Portal after you claim your business.

   Sign in to Funafuna, open your profile, and go to Vendor Dashboard. From here you can update how customers discover and contact your business — including delivery options, hours, and WhatsApp.

   If you are not on Funafuna yet, start with Request a Free Listing.

2. 2

   Go to Operations or Services

   Depending on your business type, open Operations or Business in the left navigation:

   • Operations — turn delivery on, list delivery areas, and add short delivery notes (fees, hours, how to order). Common for restaurants, groceries, and shops that deliver.
   • Business — select delivery / courier service presets that match what you offer, and use your description to explain areas and ordering steps.

   You may also use Services if your vendor template lists individual delivery offerings there.

   Keep your category accurate (restaurant, grocery, courier, etc.) so customers find you in the right search results.

3. 3

   Add delivery details

   Tell customers exactly how delivery works:

   • Delivery areas — suburbs, townships, or landmarks you serve (one area per line or comma-separated)
   • Delivery hours — when you accept and fulfil orders (also update Hours in your dashboard)
   • Delivery fee — flat fee, distance-based note, or free delivery over a minimum order
   • WhatsApp ordering instructions — e.g. Send your address, items, and phone number on WhatsApp
   • Same-day or scheduled delivery — whether you deliver today, next day, or on request

   Add these details in Operations notes and/or your Business description so they appear on your public profile.

4. 4

   Add payment instructions

   Open Payments in your vendor dashboard to tell customers how to pay. Funafuna records your preferences and instructions — customers pay you directly, not through the app.

   Select the methods you accept, such as:

   • Cash — on delivery or pickup
   • Mobile money — Airtel Money, MTN MoMo, Zamtel Kwacha, or other networks you use
   • Bank transfer — if you accept EFT or bank deposit before delivery

   Use the optional note for customers field for short instructions — for example: Pay mobile money before we dispatch. Cash accepted on delivery.

   See Update Your Listing Details for the full Payments walkthrough.

5. 5

   Save and review your public profile

   Save your Operations, Business, Hours, and Payments changes.

   Tap View public profile and confirm customers can see:

   • That you offer delivery
   • Areas you serve and any fee notes
   • Your WhatsApp button and phone number
   • Payment methods you accept

   Share your Funafuna page so regulars can order by WhatsApp. See Turn Views into WhatsApp Leads for reply tips.

Tips by business type

Focus on the sections that matter most for your category.